Returns

If you are not fully happy with the goods you have received, you can return them within 30 days after receiving, providing they are in original resalable condition.
Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging – returns must be covered by the customer. We accept only a courier delivery.

Please direct ALL inquiries regarding returns to sales@ruggednraw.lt with your order number in the subject.

How to return

returns

  1. Download, print off and complete a return form.
  2. Make sure the returned goods are properly packed and meets all the conditions outlined below.
  3. Return it via courier to the following address:
    Rugged’n’Raw
    Šiaulių str. 5
    Vilnius, 01133
    Lithuania

Returns Terms and Guidelines

  • All returned items must be unworn, unwashed and have an original price tag and/or packaging if applicable.
  • We are not responsible for the return shipping costs of the items.
  • All Items must be in original, resalable condition.
  • Please make sure the returned items are adequately packed to avoid any damage in transit.
  • When returning footwear, please make sure the box is protected with an outer packaging layer. The box is part of the product; therefore any damage may result in the return being refused.
  • Please make sure all return packages are sent with a trackable, insured service.
  • We cannot take responsibility for items damaged or lost in the return transit.
  • Please make sure that the returns form is enclosed with your goods – no form may result in a longer your return processing.

Refunds

As long as the returned items meet our refund criteria, your refund will be with you within 14 weekdays after you receive an email from us. The same amount of money will be refunded to the same payment method used to make your purchase.

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